Who we work with
iRecall® fits in the heart of the veterinary industry. Working closely with manufactures, buying groups, independant & corparate, small & large practices, to have a positive impact on clients & their animals
We've built ongoing, strong relationships since 2012
Relationships are what make the world go round and iRecall helps build stronger relationships throughout the industry, creating value to every step of the process. With educational and personable content we strengthen the bond between a client and vet, facilitating better connections from the practice to the pet owner, and in turn helping pets live healthier happier lives, strengthening their relationships. iRecall® also brings the connection from the manufacturer closer to the animal, with data reports, pharmaceuticals can have better insights on animal health and products, and be at the forefront of animal health.
Stellar Vets
iRecall has been a game-changer for my business. Our start up has had a turbo boost from all the iRecall packages...
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iRecall has been a game-changer for my business. Our start up has had a turbo boost from all the iRecall packages.
You probably know about it’s vaccination and parasiticide reminders, which is does brilliantly, but did you know about reviews. Using reviews we have amassed two hundred 5 star google reviews in less than a year. What about Engage? A great tool that we have used to educate clients about arthritis and atopic dermatitis. It is all so easy, use the pre-set templates, tweak them to your satisfaction. Hit the go-live button then get on with what you do best - looking after your patients. It really is “set and forget”, it just runs constantly in the back ground. It is never off sick, never forgets to send the reminders, it just works.
David Hodges
MA,Vet MB,MBA,BSc,MRCVS
Stellar Vets
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XL Vets
"iRecall has been very successful in helping clients know when treatments and vaccinations are due with no ongoing complex...
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"iRecall has been very successful in helping clients know when treatments and vaccinations are due with no ongoing complex set up from the Practice.
Once set up is complete, which is also very easy, it does its thing in the background.
Clients love that they can just click on the link in the email or text to reorder treatments without having to phone the Practice, saving both clients and Practice time."
Beverley
Mount Veterinary Hospital
XL Vets
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Mill Road Vet Hospital
“IRecall has been amazing, it is saving us so much manual labour and time with sending reminders..."
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“IRecall has been amazing, it is saving us so much manual labour and time with sending reminders. Angela from IRecall has been so awesome to deal with, any teething problems that arose while we were still getting set up, were delt with so promptly. So glad that we made the move, would never go back to the way we were doing it.”
Rachel Janse van Rensburg
Practice Manager
Mill Road Vet Hospital
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Connaught House Vets Group
“Connaught House have been using iRecall for our parasiticide treatment reminders since March 2021...
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“Connaught House have been using iRecall for our parasiticide treatment reminders since March 2021.
We are delighted with the results, the number of units sold over doubled in number in just 6 months. The support team and our regional account manager are always on hand to answer queries and nothing is too much trouble.
A very positive experience both economically and in terms of service!”
Kate
Connaught House Vets Group
New Plymouth Vet Group
"When it comes to communicating with our clients, iRecall has changed everything - for the better!...
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"When it comes to communicating with our clients, iRecall has changed everything - for the better!
As one of the early adopters of VetlinkSQL, our large mixed practice clinic was seeking a solution to help us effectively communicate with our clients and we didn’t want to change our software. We wanted a simple and automated way to send out appointment, vaccination, and parasite reminders. While VetlinkSQL is capable of this, iRecall offered a much more easy and professional approach.
During a recent ‘sudden’ lockdown we were faced with cancelling 280 appts for a period of 3 days. With the help of the iRecall’s support team, within a few hours all our clients had been contacted either via text or email. Prior to iRecall, we would have had a nurse manually text or call so you could imagine the pressure this took off our staff!
We have discovered that iRecall can do many things! We wanted to do a client survey and see how we are doing.
I contacted the team at iRecall, they said “Sure we can do that”. A week into running our client survey the feedback has been invaluable. Another tick for iRecall.
Basically, if you are wanting to take your clinic to the next level, then consider iRecall. We have been impressed not only at the ease of implementation, but the support they offer. The staff are exceptional and very easy to work with."
Lori Mahony
Marketing Manager
"In my position as Practice Manager at Withy Grove it is my role to engage positively and effectively with all our clients to enable them to access a complete healthcare plan for their pets right through their lives, preventative healthcare is very high on my list of priorities for all our valued clients.
Irecall ensures that all our clients get reminders in a timely manner, via SMS or email which is the communication of choice for most of these clients.
This method also means less paperwork for our staff and which in a busy Practice like Withy Grove is a bonus!
I feel it has had a very positive effect on the uptake of preventative healthcare in this Practice and something that I can monitor on a regular basis to ensure we offer the best possible care for our pets."
Barbara
Practice Manager
VETaround Sydney Mobile Vet Service
"It's been going really well! There's no doubt Virtual Recall has made a huge difference to our efficiency and client"
Ari Ende
Barossa Veterinary
"We previously were using our PMS to generate our reminders and whilst possible...
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"We previously were using our PMS to generate our reminders and whilst possible, it required a lot of time and energy for a reminder that looked ok at best. When we switched to iRecall it was a moment of regret that we didn't do it years earlier as it is literally a set and forget system that looks miles ahead of what our PMS could generate. To date our parasiticide sales are up 43% and we have had to do nothing extra to generate that result. Take the dive and make your life easier by automating your reminders!"
Josh Harper
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Inglis Vets
iRecall® has been a brilliant addition to our service, which clients hugely appreciate. We've seen a significant increase in vaccinations and preventive product recall, as well as compliance. This increase, and repeat purchases, have translated into sales growth that exceeded our expectations, both in vaccines and parasiticides.
Virtual Recall's online hub makes keeping track of things really easy across all our branches. We can see messages sent, sales and repurchases (down to the individual products) for each of our clinics, or consolidated as a whole. We can track exactly what is going on, both on a daily basis and over the long term, which helps purchasing decisions. We are just about to start using iRecall® for our client satisfaction surveys, which will help us improve our all round client-focused service even more."
Adam Tjolle Bvetmed, MRCVS
Chief Executive
Gawler Vets
Yeah, overall we are loving it on this end... overall it’s been great!...
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Yeah, overall we are loving it on this end... overall it’s been great!
And it meant that I could take 9 weeks long service leave just recently and know that reminders were getting done without any one else having to worry about them ??" brilliant!
A great program all round.
Suzy Judd
Administrative Services Officer
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Ian Russ
4 PAWS VET
Joanna Mallia
Practice Manager
Liz Watkins
Watkins & Tasker Veterinary Group
We first used them to send monthly reminders to our clients for their pets' parasiticides. I still get compliments and thanks from clients for this service. We have had to seriously tighten up our collection of email addresses and mobile phone numbers, but this is now becoming routine.
We have also really appreciated the new customer survey option. I thought we were doing well, but to see our net promoter score so high has been a real morale boost. We print out the results each fortnight and share them with the team."
Julia Mewes
Practice Director & Veterinary Surgeon
Tableland Veterinary Service
"We turned to iRecall after hearing rave reviews from a trusted colleague about its ease of use and ability to automate...
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"We turned to iRecall after hearing rave reviews from a trusted colleague about its ease of use and ability to automate the task of following up with lapsed reminders, which often gets overlooked in the clinic. We haven’t been disappointed! The set up process was straightforward, and the support we were provided in the preparation for ‘go live’ was excellent. Although we have only been using iRecall for 8 weeks, it is already an indispensable part of our daily workflows and has dramatically improved our reminder compliance."
Jason Chuck MBA CPA
Human Resource Manager/Practice Manager
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Field Equine Vets Ltd
"We have been using I-Recall for our equine vaccination reminders for the last couple of months. The service we receive from the team is fantastic especially Ali and Aiden. The service eases the pressure on our office team and ensures our clients stay up to date with their vaccinations.
We would not hesitate to recommend them to other practices looking for reminder support."
Anna Hutchinson
Field Equine Vets Ltd
"400% increase on Flea and Worm product sales achieved in first 5 weeks of iRecall® install. 200% increase on annual vaccination. Yes. Really."
Simon Power
Commercial Manager
"So far I have found the whole process of setting up the surveys and streaming them on to the website very easy and straightforward. It is fantastic to see the lovely things our clients say about us! We have had feedback from some of our new clients that the website has influenced their decision to join the practice - positive testimonials that are shown to be recent and current make a huge difference on the impact that the website has. A fantastic service to help build our brand!"
Lara Mayhew
Director
Most recently, we've introduced iRecall® surveys. We've always done customer feedback questionnaires, but, to be honest, response rates weren't great. Since introducing iRecall® Surveys, these have increased dramatically to more than 40%. It's so simple; clients receive an SMS within an hour of their visit and we can track our ongoing performance in real-time on our Virtual Recall Hub. If, on occasion, a client requires following up, we are immediately alerted and can turn a negative into a positive. Brilliant!
Based on personal experience, I would recommend iRecall® to all members of Vet Dynamics as a vehicle to enhance their client experience and accelerate financial performance."
Vicky Robinson
Vet Dynamics & Hollyoak Vet Surgery
Ian Hopkins
Willows Veterinary Hospital
Poppy Tunsill
Veterinary Surgeon/Director
Clent Hills Vet Group
When iRecall® was launched I was keen to get it installed as a 'value added service' but didn't really expect that we would see the huge uplift in sales that had been quoted by the iRecall® team. How could we, as we were selling all we could already? Oh my, how wrong was I! In only a 6 month period we have increased our year to date sales by 30% already!
The clients really appreciate the reminder to apply the product and this bonds them to the practice for repeat purchase. I am amazed how well it' s worked for us, and with the initial set up done, we literally do nothing else in practice apart from sell the products to happy clients."
Rebekka Fiorani
Practice Manager & Director
Liz Panter
Arun Veterinary Centre
Charlie Carnochan
Donview Veterinary Centre
Bob O'Brien
Director, Southill Vets, Wincanton Members of Vetswest Business Group
Penmellyn Vets
"Using iRecall for our vaccine reminders has made the whole process more efficient and frees up...
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"Using iRecall for our vaccine reminders has made the whole process more efficient and frees up our admin team's time to allow a better all round service"
Jennifer Fanning BVetMed, CertAVP(EM), MRCVS
Lead Equine Vet - Penmellyn Veterinary Group Ltd
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