Telemedicine consultation surveys


About this module

Do you know what your customers really think?

During COVID-19, many practices have turned to telemedicine (telephone/video consultations) in order to provide care for their patients. Just as you would want feedback on your face-to-face customer service, these surveys provide you with insights into your clients' experience of this new service, generate positive online reviews and potentially highlight areas for additional focus or training. 
Only clients who rated their experience highly will be invited to leave an online review for either Google, Facebook or your website, all published automatically showing off your excellent service and attracting new clients.  Low scoring responses will be alerted to the practice so you can contact the client that same day, turning a negative into a positive.