Frequently asked questions

Your questions answered

Answers to commonly asked questions about iRecall® services are below.  If your question isn’t covered, please get in touch.

With which PMS is iRecall® compatible?

iRecall® is currently compatible with the following clinic management systems:

  • Cornerstone
  • Avimark
  • Impromed (coming soon)
  • VetSpace (Jupiter) Voyager
  • RxWorks
  • OpenVPMS
  • Robovet
  • Premvet
  • Ventana
  • VetSpace (Jupiter) Enterprise
  • AT Systems (if using Dataminer)
  • EzVetpro
  • Teleos
  • Verifac
  • Vet-One
  • NVS VetCom Windows
  • VetWorks
  • Vetsys
  • Assisi
  • VET IT
  • Provet Viva
  • Provet Vision
  • VetLinkSQL
  • Quickvet

We are able to look at integrating with any database so please contact us for more information.

Can iRecall® really deliver the financial benefits you claim?

Yes! The data, our customers and our partners show our products genuinely transform sales, reduce costs and deliver a healthy return on investment.  Take a look at our Why iRecall® page to find out more.

Is my data safe?

Absolutely.  We take data protection very seriously.  The huge advantage of iRecall over other reminder services is that all the data stays on your database.  We do not extract lists of data and store them off site.  The service simply reads from your database, works out what reminders need processing, and then sends them -all within a few seconds.  We do provide a message log of all messages sent, which is hosted on a secure website with your unique log in details.

What about euthanased animals, moved clients and opt-outs

As iRecall® always reads live from your database there is no risk of sending messages to euthanased animals, which can be very distressing for the client. This is another huge advantage of iRecall® over systems that require uploads of data extracted, which can be out of date. iRecall® will also interpret most ‘moved away’ style flags, and communication preferences within practice management system, allowing you to use your database as intended.

My database is not very tidy – does that matter?

iRecall was designed by two Veterinary surgeons, so we know what typical databases look like. We’ve come up with ways to clean your data as much as possible, and we’ll look for a mobile number to send an SMS to, regardless of which contact field it sits in (such as ‘Home’ or ‘Work’).  Notes beside a number such as 07815308xxx – Mrs, will still get used as expected.

We can also provide you with tips on how to improve your database to maximise the effectiveness of iRecall by collecting mobile and email details.

I’m worried my clients will be annoyed by the reminders

Clients usually are very grateful of the reminders that you are sending.  All iRecalls reminders are a service level enhancement referring to a product or service that the client has already bought in to.  iRecall simply helps them to do what they want to do, at the right time.  The messages are not sales motivated, which makes a significant difference.

What if we discontinue a product or add a new one?

Adding new products is easy, by searching for new ones at the click of a button.  In fact, soon we’ll alert you if we find new products automatically.  If you discontinue a product then as you no longer are selling any, the system won’t send reminders.  They can also be permanently deleted if required.

What is iRecall®’s ‘catch-all print feature’ and how does it work?

iRecall® focuses on sending digital reminders other than print as they are more effective and less expensive for your practice.  However, If iRecall® is unable to remind a client via e-mail or SMS text message due to lack of e-mail address or mobile number in your practice database it will generate a reminder letter for the client. These reminder letters are automatically posted daily, with your letterhead. This ensures that all clients are receiving reminders, and helps keep postage costs to a minimum.

Can a client respond to a text message and/or email reminder?
Yes, iRecall has a two way text feature.  Clients can text back directly to the text message reminder they receive, and their message will come through to your practice’s email address. They can also call the phone number the message was received from, and it will automatically forward to your practice.We recommend that you send messages from your practice name rather than using a mobile number as it increased the personalisation of the message. If clients want to reply they can easily call you by touching your phone number within the message. 
Email reminders come directly from your practice’s email address and not a third party. This will ensure that clients do not mark it as spam or delete it, and they can email directly back to the practice.
Do you have an information sheet I can use to discuss iRecall® with my colleagues?
Do you have a digital leaflet about iRecall® Consent Management?
What is a Net Promoter Score℠?

Your Net Promoter Score℠ (NPS®) is a measure of customer satisfaction and loyalty expressed as a single number.  It is calculated using the simple question: How likely is it that you would recommend [company/brand] to a friend or colleague?

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