Your questions answered
Answers to commonly asked questions about iRecall® services are below. If your question isn’t covered, please get in touch.
iRecall® is currently compatible with the following clinic management systems:
- Impromed (coming soon)
- VetSpace (Jupiter) Voyager
- VetSpace (Jupiter) Enterprise
- AT Systems (if using Dataminer)
- NVS VetCom Windows
- VET IT
- Provet Viva
- Provet Vision
We are able to look at integrating with any database so please contact us for more information.
Yes! The data, our customers and our partners show our products genuinely transform sales, reduce costs and deliver a healthy return on investment. Take a look at our Why iRecall® page to find out more.
Absolutely. We take data protection very seriously. The huge advantage of iRecall over other reminder services is that all the data stays on your database. We do not extract lists of data and store them off site. The service simply reads from your database, works out what reminders need processing, and then sends them -all within a few seconds. We do provide a message log of all messages sent, which is hosted on a secure website with your unique log in details.
As iRecall® always reads live from your database there is no risk of sending messages to euthanased animals, which can be very distressing for the client. This is another huge advantage of iRecall® over systems that require uploads of data extracted, which can be out of date. iRecall® will also interpret most ‘moved away’ style flags, and communication preferences within practice management system, allowing you to use your database as intended.
iRecall was designed by two Veterinary surgeons, so we know what typical databases look like. We’ve come up with ways to clean your data as much as possible, and we’ll look for a mobile number to send an SMS to, regardless of which contact field it sits in (such as ‘Home’ or ‘Work’). Notes beside a number such as 07815308xxx – Mrs, will still get used as expected.
We can also provide you with tips on how to improve your database to maximise the effectiveness of iRecall by collecting mobile and email details.
Clients usually are very grateful of the reminders that you are sending. All iRecalls reminders are a service level enhancement referring to a product or service that the client has already bought in to. iRecall simply helps them to do what they want to do, at the right time. The messages are not sales motivated, which makes a significant difference.
Adding new products is easy, by searching for new ones at the click of a button. In fact, soon we’ll alert you if we find new products automatically. If you discontinue a product then as you no longer are selling any, the system won’t send reminders. They can also be permanently deleted if required.
iRecall® focuses on sending digital reminders other than print as they are more effective and less expensive for your practice. However, If iRecall® is unable to remind a client via e-mail or SMS text message due to lack of e-mail address or mobile number in your practice database it will generate a reminder letter for the client. These reminder letters are automatically posted daily, with your letterhead. This ensures that all clients are receiving reminders, and helps keep postage costs to a minimum.
Yes please download our iRecall® leaflet here.
Your Net Promoter Score℠ (NPS®) is a measure of customer satisfaction and loyalty expressed as a single number. It is calculated using the simple question: How likely is it that you would recommend [company/brand] to a friend or colleague?