iRecall® Health Check

Healthier pets, healthier sales

iRecall® Health Check’s SMS and email reminders for essential pet health check-ups will position you as the best veterinary clinic to help your clients maintain their pets’ health over time, benefiting your sales, client bonding and reputation.

First class client service – a cut above the competition

iRecall® Health Check is the only text and email vet follow up reminder service to offer combined, highly personalized messages for pet health check-ups, fully tailored to your clinic needs.  Send any reminders you want such as:

  • 6 month healthchecks
  • Weight clinics
  • Dental clinics
  • Blood test reminders (such as Phenobarbitone / Thyroxine serology, or Senior pet screens)

Clients appreciate iRecall®’s combined, personalized reminders as they cut down spam, including all the information they need for all their pets in a single, easy-to-read, easy-to-action message.

Using iRecall® will bond clients to you, and build your reputation as a forward-thinking and truly client-focused clinic.

Increased footfall, increased sales – 16% uplift on average

Evidence from iRecall® Parasiticides users shows iRecall® reminders result in more footfall, driving up general clinic sales by 16% on average, as well as growing specific product sales.  iRecall® Health Check vet follow up reminders similarly increase footfall and therefore result in a comparable uplift in general sales for your clinic.

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Easy to use, fully automated – set and forget

As with all iRecall® solutions, initial set up of iRecall® Health Check is quick and easy, with customizable text and email templates based on tried and tested formats.  iRecall® integrates seamlessly and automatically with your existing clinic management system, adding no extra work and ensuring your follow up reminders always use the latest records.  Reminders are automatically scheduled so once you set your preferred frequency and timing, you leave the system to it.

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FREQUENTLY ASKED QUESTIONS ABOUT iRECALL® HEALTH CHECK

With which PMS is iRecall® compatible?

iRecall® is currently compatible with the following clinic management systems:

  • Cornerstone
  • Avimark
  • Impromed (coming soon)
  • VetSpace (Jupiter) Voyager
  • RxWorks
  • OpenVPMS
  • Robovet
  • Premvet
  • Ventana
  • VetSpace (Jupiter) Enterprise
  • AT Systems (if using Dataminer)
  • EzVetpro
  • Teleos
  • Verifac
  • Vet-One
  • NVS VetCom Windows
  • VetWorks
  • Vetsys
  • Assisi
  • VET IT
  • Provet Viva
  • Provet Vision
  • VetLinkSQL
  • Quickvet

We are able to look at integrating with any database so please contact us for more information.

How does iRecall®Health Check work?

TBC

Can iRecall® Health Checks really deliver the financial benefits you claim?

Yes! The data shows iRecall® Health Checks genuinely increases sales and delivers a healthy return on investment.  Take a look at our Why iRecall® page to find out more.

Is my data safe?

Absolutely.  We take data protection very seriously.  The huge advantage of iRecall over other reminder services is that all the data stays on your database.  We do not extract lists of data and store them off site.  The service simply reads from your database, works out what reminders need processing, and then sends them -all within a few seconds.  We do provide a message log of all messages sent, which is hosted on a secure website with your unique log in details.

What about Euthanased Pets, moved clients and optouts

As iRecall® always reads live from your database there is no risk of sending messages to euthanased pets, which can be very distressing for the client. This is another huge advantage of iRecall over systems that require uploads of data extracted, which can be out of date. iRecall® will also interpret most ‘Moved away’ style flags, and communication preferences within practice management system, allowing you to use your database as intended.

My database is not very tidy – does that matter?

iRecall was designed by two Veterinary surgeons, so we know what typical databases look like. We’ve come up with ways to clean your data as much as possible, and we’ll look for a mobile number to send an SMS to, regardless of which contact field it sits in (such as ‘Home’ or ‘Work’).  Notes beside a number such as 07815308xxx – Mrs, will still get used as expected.

We can also provide you with tips on how to improve your database to maximise the effectiveness of iRecall by collecting mobile and email details.

I’m worried my clients will be annoyed by the reminders

Clients usually are very grateful of the reminders that you are sending.  All iRecalls reminders are a service level enhancement referring to a product or service that the client has already bought in to.  iRecall simply helps them to do what they want to do, at the right time.  The messages are not sales motivated, which makes a significant difference.

Do you have an information sheet I can use to discuss iRecall® with my colleagues?