iRecall® Appointments

Drastically reduce costly missed appointments

iRecall®’s client-friendly vet appointment reminders will make costly missed appointments a thing of the past, reducing your costs and setting you apart as a truly client-focused clinic.

First class client service – a cut above the competition

Clients appreciate iRecall®’s combined, personalized text and email appointment reminders as they cut down spam, including all the information they need for all their pets in a single, easy-to-read, easy-to-action message.  You can even include a Google map of your location so new customers can easily find you.

iRecall® Appointments is the only vet appointment reminder service to offer such integrated, personalized messages.  Using iRecall® will bond your clients to you, and build your reputation as a forward-thinking, truly client-focused clinic.

Fewer missed appointments, much lower costs

iRecall®’s uniquely combined, personalized reminders keep missed appointments to an absolute minimum, reducing your costs as much as possible.  And, as with all our services, our appointment reminders are generated automatically every day 365x24x7, so you never miss a batch through holidays, workload or illness.




Easy to use, no extra work – set and forget

Initial set up of iRecall® Appointments is quick and easy, with customizable text and email templates based on tried and tested formats.  iRecall® integrates seamlessly and automatically with your existing clinic management system, adding no extra work and ensuring appointment reminders always use the latest records.  Reminders are automatically scheduled so once you set your preferred frequency and timing, you leave the system to it.

Proven return on investment – savings quickly outweigh costs

We are confident that the financial benefits of using iRecall® reminder services will far outweigh your investment, in addition to benefiting your reputation as a clinic offering first class client service.  Based on average appointment costs, saving only one missed appointment per week, will cover the cost of your iRecall® Appointments service.

Our modular pricing means you only pay for what you need, and makes it simple to extend your iRecall® service to offer the same outstanding client service across the full range of your client reminder needs.   Subsidies from our healthcare partners offer an additional incentive – see our Pricing page, or try our Profit Calculator to see how your clinic could benefit from iRecall®.

iRecall appointments


With which PMS is iRecall® compatible?

iRecall® is currently compatible with the following clinic management systems:

  • Cornerstone
  • Avimark
  • Impromed (coming soon)
  • VetSpace (Jupiter) Voyager
  • RxWorks
  • OpenVPMS
  • Robovet
  • Premvet
  • Ventana
  • VetSpace (Jupiter) Enterprise
  • AT Systems (if using Dataminer)
  • EzVetpro
  • Teleos
  • Verifac
  • Vet-One
  • NVS VetCom Windows
  • VetWorks
  • Vetsys
  • Assisi
  • VET IT
  • Provet Viva
  • Provet Vision
  • VetLinkSQL
  • Quickvet

We are able to look at integrating with any database so please contact us for more information.

How does iRecall® Appointments work?

The Appointments module will send reminders for appointments due in the next day from your PMS diary.  Send reminders for all or just selected diaries, and you can use custom logic to identify long standing appoinments to send additional reminders ahead of time.

Can iRecall® Appointments really deliver the financial benefits you claim?

Yes! The data shows iRecall® Appointments genuinely reduces costly missed appointments and delivers a healthy return on investment.  Take a look at our Why iRecall® page to find out more.

Is my data safe?

Absolutely.  We take data protection very seriously.  The huge advantage of iRecall over other reminder services is that all the data stays on your database.  We do not extract lists of data and store them off site.  The service simply reads from your database, works out what reminders need processing, and then sends them -all within a few seconds.  We do provide a message log of all messages sent, which is hosted on a secure website with your unique log in details.

What about Euthanased Pets, moved clients and optouts

As iRecall® always reads live from your database there is no risk of sending messages to euthanased pets, which can be very distressing for the client. This is another huge advantage of iRecall over systems that require uploads of data extracted, which can be out of date. iRecall® will also interpret most ‘Moved away’ style flags, and communication preferences within practice management system, allowing you to use your database as intended.

My database is not very tidy – does that matter?

iRecall was designed by two Veterinary surgeons, so we know what typical databases look like. We’ve come up with ways to clean your data as much as possible, and we’ll look for a mobile number to send an SMS to, regardless of which contact field it sits in (such as ‘Home’ or ‘Work’).  Notes beside a number such as 07815308xxx – Mrs, will still get used as expected.

We can also provide you with tips on how to improve your database to maximise the effectiveness of iRecall by collecting mobile and email details.

I’m worried my clients will be annoyed by the reminders

Clients usually are very grateful of the reminders that you are sending.  All iRecalls reminders are a service level enhancement referring to a product or service that the client has already bought in to.  iRecall simply helps them to do what they want to do, at the right time.  The messages are not sales motivated, which makes a significant difference.

Will iRecall remind for appointments made just a few days in advance? Can this interval be adjusted?

The standard setup is to remind clients the afternoon before their appointment the next day, and to only send to clients who have made an appointment at least 3 days before hand.  However, these settings can be completely personalized.

Can you chose to not send a reminder for certain types of appointments such as re-checks?

iRecall<sup>®</sup> does not look at appointment types as we feel all appointments are important.  You can chose to include and exclude certain Surgeons in the PMS setup however, such as ‘Messages’ or ‘Kennels’ Columns. In addition, by only sending to bookings made 3 days in advance, this avoids unnecessary reminders for certain appointments.

Do you have an information sheet I can use to discuss iRecall® with my colleagues?